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Internship Reference: CDHT06
Company Introduction:
This 5-star Hotel is conveniently located a 5-minute drive from Chengdu Panda Base. A seasonal outdoor pool, year-round indoor pool and pampering spa treatments are available. The hotel also offers free Wi-Fi and free shuttle buses to Tianfu Square and the Panda Base.The hotel’s signature Restaurant serves authentic Chinese food, while another Restaurant offers Japanese cuisine. Western food can also be enjoyed and cocktails are available at the Lobby Lounge.
Number of Staff: 350
Internship Position:
Management Trainee
Internship Description:
- Inspects all VIP rooms prior to arrival and greet VIP guests personally
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- Oversee maintenance of efficient repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Develop and implement guest telephone contact systems
- Handle guest complaints and refer them as necessary, follows up on corrective action
- Compile, analyse and control guest relations’ costs
- Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Prepare requisitions for amenities on a timely basis
- Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
- Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations and prepare efficient work schedule for them
Requirements:
- Communication skills are utilised a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving and organizational abilities
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