Position Code: MANBS14

Organisation Description:

The business is an independent UK Supplier of wine and spirits. They provide innovative, bespoke solutions and their vision are to drive sustainable growth for their customers by being a world-class service provider. The first production of Wines & Spirits started in 1955 and they were the first to use the Manchester shipping canal to transport wine.


Customer Service Administrator

Internship Description:

Processing of incoming sales orders via phone, fax and EDI. Identifying shortages and communication with warehouse and demand management to minimise the impact on the customer:

  • Processing customer orders in accordance with operating procedures.
  • First-line support for customer queries.
  • Provide assistance with ad hoc reports/special projects.
  • Arrangement of transport & booking slots for groupage & full trailer loads.
  • Liaising with the Finance section for new accounts/credit limit issues.
  • Informing Customers of any problems with OOS, or late delivery issues.
  • Updating Account Managers with any quality/stock/production issues.
  • Coordination of dual supply orders, surcharges etc.
  • Co-ordination with Warehouse & Customers for any trailer fill requirements.
  • Arranging uplifts for damaged/incorrect products.

The role will be available from the office in Manchester: 5 days per week 8:30 am until 4:45 pm (with 45 mins lunch).

In terms of benefits the intern would have access to are as follows:

  • Salary of £20,000 (pro-rata).
  • Holiday entitlement (Pro Rata).
  • Huge discounts on wine and spirits in our company shop.
  • On-site free parking.

N.B. tasks and projects may vary depending on current priorities. Specific projects and responsibilities will be discussed during an interview.

Internship Requirements:

The job requires general administrative experience, good communication skills and attention to detail.  A high level of computer literacy is required. Strong customer service ethic and polite telephone manner.

Don’t exactly match these requirements? If you have the enthusiasm and want to learn – then speak to Pagoda about this position and we’ll see what is possible![/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”Apply Now!” color=”green” link=”url:https%3A%2F%2Fpagodaprojects.com%2Fcontact-us%2F%23message|title:Apply%20Now”][/vc_column][/vc_row]